Substantive changes applying from 1st March 2005

The definition of our Services has been amended to include our new fast internet plans.

The description of our Services has been amended to include our new fast internet plans.

Clarification that Unwired will do everything reasonably within its power to ensure its Services do everything it says they will.

The rules for changing plans have been made clearer.

Reminder that the Term of your original plan continues to apply after you change plans.

New reference to environmental factors influencing coverage.

The reference to our money back guarantee has been updated to refer to the new ".MONEY_BACK_GUARANTEE_DAYS." day period (reduced from 30 days).

Our scheduled maintenance period has been extended from 1am-5am to 1am-6am.

Clarification: upgrades will usually be done over the air.

The period during which customers may avail themselves of the no questions asked money back guarantee has been reduced from 30 to 7 days.

Clarification that while all monthly payments will be refunded under the money back guarantee, one-off purchases such as additional usage will not be refunded.

New plans now referred to.

Clarification that changes can be made once per month, except during the first month.

Additional examples of matters the warranty will not cover have been added: opening the modem case by unauthorised persons and use of unauthorised external antennas.

The reference to the money back guarantee has been updated to refer to the new ".MONEY_BACK_GUARANTEE_DAYS." day period.

Clarification of cancellation fee provisions: cancellation fees apply only to early termination of fixed term contract plans, and apply regardless of the reason the customer terminates early.

Explanation of how amount is calculated: based on the fees of the plan chosen at join up and the number of months remaining in the term.